If you are a EU citizen: Before traveling to Poland, we would recommend you to request a “European Health Insurance Card” to make it hassle free in case you have to visit the hospital / doctor.
Once you start working and paying taxes in Poland, you are entitled for a Polish healthcare card valid in all of the countries of the EU.
More info (Polish) about the card here.
To get the card you should visit the offices of NFZ Kraków in Ul. Wadowicka 8W, 30-415 Kraków. You should bring your ID/passport with you and PESEL number. It will be required to fill a standard form and the card will be issued in less than 5 minutes.
TTEC Cracow supports private healthcare provided by Luxmed. (English or Polish)
You can choose from three different packages of insurance (2 of which are fully covered by TTEC), depending on the services you would like to use. You may also (for an additional cost) sign up your relative.
In the first week working with TTEC, you’ll get an email with all of the information about the packages you can choose and how to schedule your appointments with the doctor.
Once you sign up for one of the packages you can download the app on your mobile phone and schedule appointments online very easily in English.
In Poland when you are hired by a company you pay automatically the public healthcare in your taxes.
The public insurance name is NFZ. Visit the NFZ website.
You can contact the infoline +48 800 190 590 or KancelariaElektroniczna@nfz.gov.pl (They can speak Polish and English)
You have the right to use all of the facilities in Poland that work under NFZ insurance. The best option of primary doctor (general doctor) for foreigners who don’t speak Polish are the Luxmed* facilities supported by NFZ.
First of all you need to sign the registration in NFZ for Luxmed. You can do it in Ul. Wadowicka 8W, 30-415 Kraków. They will require only a valid ID/passport, your PESEL number and phone number.
Once you are registered, you can book an appointment with a general doctor on the Luxmed website and select the path of NFZ:
Once you are inside, you should insert your telephone number and PESEL (or date of birth).
When you need to go for a specialist that was referred by the general doctor, you should contact the hospitals in Cracow that support NFZ. The gatekeepers usually don’t speak English so the best option is to contact them by email, they usually answer in 24h. One of the biggest hospitals in Cracow is 5 Military Clinical Hospital SPZOZ in Ul. Wrocławska 1-3, 30-901 Cracow. You can contact them by register@5wszk.com.pl.
*NOTE: Luxmed facilities are usually open for private insurance. NFZ supports a limited number of luxmed facilities in Kraków.
This card offers its holders a variety of activities across Poland. With the Multisport card you may access gyms, fitness points, swimming pools, climbing walls and many more. You may also (for additional cost) sign up your partner. Ask HC about the details and start enjoying all the fun activities!
In the MyBenefit Cafeteria you choose, discover and develop your passions. Going step by step with the changing world, the Cafeteria expands, updates and enriches its offer on an ongoing basis. Entertainment, sport, relaxing with the family are suggestions that help you change your life for the better and catch your breath before the next challenges.
Adjusting benefits to your expectations
Online access and simplicity in the purchase of benefits
Different ways to finance purchases
Immediate and convenient delivery of benefits
We invented the Eye Care Reimbursement Policy which applies to all TTEC employees in Poland who perform their daily responsibilities using a computer screen and who are ordered by a recognized eye care practitioner or medical doctor to perform computer work with the help of spectacles.
Reimbursable Cost
You will receive more information on your first days with us.
After each year of employment at TTEC, you’re entitled to 1 additional day of paid leave. Maximum number of added AL days is 5 (after 5 and more years at TTEC).
Starting from your 2nd anniversary of joining TTEC, you will be receiving a bonus each year, as long as you meet certain criteria, more information will be shared with you once you join. The bonus amounts to PLN 1000 for the 2nd anniversary and PLN 2000 for 3rd and following!
The Employee Capital Plan is a voluntary programme that focuses on long-term saving, to help you accumulate additional savings for your retirement. PPK is financed by your employer, the State and you. You can terminate and restart your participation in the Plan at any time and the savings accumulated within PPK are fully private. More details you will receive in your first days of employment.
Do you have a friend or family member that would be great here? If so, let them know about TTEC and make sure they list you as their referrer when applying. There’s a bonus in it (up to 9000 PLN) for you after they’ve been employed for 3 months*
If you want to refer a friend – please contact our Recruitment Team: krakowta@ttec.com
* the bonus will only be applicable if you refer once already employed and remain in the company for at least 3 months after your referral’s start date.
If you ever need a hand with personal problems, planning for life events or simply managing daily life, our Employee Assistance Program (EAP) is a confidential counseling service here to help.
If you are moving to Krakow from abroad or from another Polish city to start your employment, you might be* eligible for a relocation allowance of up to 2000 PLN to cover your costs.